Privacy policy

Who is responsible for your data?

Afilnet SL, tax ID B23893563, with registered address at Calle de Velázquez 50, planta 5, 28001 Madrid, is the controller of personal data processed through this website and platform. You can contact us at support@webchat.vip.

What data do we process?

Depending on how you interact with us, we may process:

• Identification and contact data supplied in forms, registration or support requests.
• Account, authentication, role and language information.
• Billing, subscription, invoice and service plan information.
• Conversation, contact, message, file, rating and operational data managed when using the platform.
• Technical session data such as browser, operating system, device, language, resolution, referrer, attribution parameters and a pseudonymized IP identifier.
• Communications you send to our support or sales teams.

Why and on what basis do we use it?

We process data only for defined purposes and with an applicable legal basis.

• To answer enquiries and take pre-contractual steps requested by you.
• To create and operate accounts, subscriptions and omnichannel services under the contract.
• To invoice, manage payments and meet accounting, tax and other legal obligations.
• To protect the platform, prevent abuse, troubleshoot incidents and improve reliability based on our legitimate interest.
• To send optional communications or use non-essential technologies only where consent is required and obtained.

Who can receive the data?

We do not sell personal data. Data may be accessed by providers acting on our instructions when necessary for hosting, email, support, infrastructure or Cloud file services, and by public authorities when legally required.

Where a provider processes data outside the European Economic Area, we will use a valid transfer mechanism and applicable safeguards. Customer organizations are responsible for the personal data they enter and manage within their own omnichannel services.

How long do we keep it?

We keep account and service data while the contractual relationship remains active and then block or retain only what is necessary for applicable legal limitation periods. Contact enquiries are normally kept for up to 24 months after the last interaction unless they lead to a contractual relationship.

Technical, telemetry and lifecycle data use specific retention windows configured according to operational and security needs. Data may be retained longer when required to establish, exercise or defend legal claims.

What rights do you have?

You may request access, rectification, deletion, restriction or portability of your data, object to processing, and withdraw consent at any time without affecting prior lawful processing. Send your request to support@webchat.vip and include enough information to identify you and the right you wish to exercise.

If you believe your rights have not been respected, you may lodge a complaint with the Spanish Data Protection Agency at www.aepd.es.

Security, minors and policy changes

We apply organizational and technical measures designed to protect confidentiality, integrity and availability, including contextual access controls, private file delivery and pseudonymization where appropriate.

The service is intended for professionals and is not directed at children. We may update this policy when processing or legal requirements change; the current version and its date will always be available on this page.