One workspace. Every customer conversation.

Turn every message into clear action for your team.

Centralize WebChat and WhatsApp, route conversations, work with complete customer context and measure the whole operation without switching tools.

Create your workspace Explore the platform
No card required to register Setup guided by plan Interface in 6 languages
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ML
Marina López

Can you confirm availability?

DV
Diego Vidal

I need help with my order.

SC
Sofía Costa

Thanks, everything is clear.

ML
Marina LópezOnline now
Today
Hi! Is the Growth plan right for a 10-person support team?09:41
Yes. It includes team routing, automations and advanced reports. I am attaching the guide.09:42
guia-producto.pdf1.2 MB
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98%within first-response SLA
4.9/5customer satisfaction

Connected to the tools your operation needs

WebChat WhatsApp 6 languages Apification Cloud CSV · XLSX · PDF
From message to resolution

One continuous workflow, without blind spots.

Every touchpoint becomes structured context so the right person can act, collaborate and learn from the outcome.

01

Capture

Receive conversations from WebChat and WhatsApp while preserving source, language and technical context.

02

Route

Apply departments, schedules, priorities, keywords and operator capacity to each new conversation.

03

Resolve

Work with history, tags, templates, invitations and Cloud attachments from one inbox.

04

Improve

Compare periods, track SLA and satisfaction, and export the data your team needs.

Omnichannel by design

Meet customers where the conversation starts.

Operate active channels from one service and extend the platform without fragmenting customer history.

A dedicated, protected URL for every WebChat channel.
WhatsApp connection through Meta Embedded Signup.
Unified contacts and identities across channels.
Architecture prepared for Telegram and future integrations.
webchat.vip Shared workspace
WebChatAvailable
WhatsAppAvailable
TelegramPrepared
APIExtensible
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<script async src="…/widget.js"></script>
A WebChat that feels like your brand

Design, translate and install your widget without duplicating your support stack.

Configure each channel visually, preview it live and publish it with one asynchronous script. The widget reuses the secure WebChat conversation experience.

Complete visual controlColours, typography, button, position, size, radius, shadow and mobile behaviour.
Automatic languageLocalized texts selected from browser language with a configurable fallback.
One-line installationA stable asynchronous snippet, with no duplicated chat or authentication logic.
Controlled embeddingDomain allowlists, safe values, channel hash and isolated Shadow DOM.
Operational control

Give every conversation an owner, a deadline and context.

Build repeatable service processes while keeping operators fast and customers informed.

Intelligent routing

Route by department, operator, keyword and priority while respecting availability and capacity.

Queues · capacity · transfers

Teams and permissions

Organize operators by department, channel access, language and concurrent conversation limits.

Roles · channels · presence

Schedules and SLA

Define weekly windows, date exceptions and first-response or resolution objectives.

Timezone · exceptions · SLA

Automation

Notify, unassign, archive, close or send transcripts based on configurable inactivity rules.

Lifecycle · alerts · transcripts

Customer context

See identities, sessions, browser, operating system, source, tags and complete history.

Profile · attribution · history

Cloud files

Keep each service isolated in Apification Cloud and send private files without exposing credentials.

Quota · previews · private proxy
Decision-ready analytics

Understand volume, quality, audience and cost in the same report.

Move from raw activity to an operational view of what changed, why it matters and where to act next.

Conversations and trends Browser and operating system Source, referrer and UTM SLA and percentiles Channels and team Delivery and reading Files and storage Costs and credits
Your data, ready to shareExport the active period as CSV, XLSX or PDF.
Service overviewCompared with previous period
Conversations1,284 18.4%
First response1m 42s 12.1%
Satisfaction4.8 0.3
Conversation volumeCurrent Previous
Technology
Chrome 62%
Channels
SLA met
94%
Security and governance

Controls built into the workflow, not added afterwards.

Protect access, files and customer context while keeping every service operationally isolated.

Access by role and ownership

Customer, admin, agent, operator and guest paths enforce contextual permissions.

Signed invitations

Temporary WebChat invitation URLs validate signature, expiry, service, channel and conversation.

Private Cloud delivery

Files travel through the backend proxy; reseller tokens and permanent private URLs never reach the browser.

Privacy-aware telemetry

Technical and attribution data use defined retention windows and pseudonymized IP by default.

Clear plans

Start with the capacity you need. Upgrade without disruption.

Choose by operators, monthly conversations, channels and Cloud storage. Limits and active plans come directly from the platform catalog.

Free

For exploring a basic omnichannel workspace without a monthly fee.

Free /month
Users
1
Conversations/mo.
100
Channels
1
Cloud storage
100 MB
  • One omnichannel channel
  • One included user
  • 100 conversations per month
  • Ticket support
Choose Free

Start

For small teams centralizing their first customer conversations.

€49 /month
1 free trial month
Users
3
Conversations/mo.
1,000
Channels
2
Cloud storage
1,024 MB
  • WebChat and WhatsApp
  • Shared inbox
  • Quick replies
  • Conversation history
Choose Start
Most popular

Growth

For sales and support teams that need automation and deeper control.

€99 /month
1 free trial month
Users
10
Conversations/mo.
5,000
Channels
6
Cloud storage
5,120 MB
  • Main channels
  • Automatic assignment
  • Tags and segments
  • Agent analytics
Choose Growth

Scale

For operations requiring larger teams, governance and advanced volume.

€199 /month
1 free trial month
Users
25
Conversations/mo.
20,000
Channels
15
Cloud storage
20,480 MB
  • Advanced SLA and roles
  • Extensible integrations
  • Activity traceability
  • Priority onboarding
Choose Scale

Annual pricing is calculated as ten monthly payments. Taxes, where applicable, are not included.

Frequently asked questions

What you need to know before starting.

A concise view of channels, installation, languages, upgrades and data.

WebChat and WhatsApp creation and management are currently implemented. The platform architecture and data model are prepared to add Telegram and future channels without splitting customer history.

Only to paste the generated asynchronous script into your website. Appearance, languages, dimensions, behaviour and allowed domains are configured from the visual builder.

The widget can use an explicit language, then checks browser languages and finally uses the channel default. Regional variants such as es-ES are normalized automatically.

Yes. The upgrade flow calculates the proportional adjustment until the current renewal date and applies the full new price on the next cycle.

Each omnichannel service has an isolated Apification Cloud subaccount. Private content is delivered through WebChat, so API credentials and permanent private URLs are not exposed.

Yes. The selected period, comparison, chart data and detailed tables can be exported as CSV, XLSX or PDF. Logs also support additional export formats.
Talk to us

Tell us what your customer operation needs.

Share your channels, team size or current challenge. We will help you identify the right setup and next step.

CompanyAfilnet SL · B23893563
Registered addressCalle de Velázquez 50, planta 5, 28001 Madrid
We normally reply within one business day.